– I didn’t receive my tickets or confirmation email but I was still charged!
Don’t worry, you won’t be charged. Any pending hold on the funds will be released since the transaction was denied on our end. This happens when there’s a mismatch in the billing information you entered versus what the bank has on file. Any charges you see pending will not actually go through. If you didn’t receive the tickets, you will NOT be charged. The pending hold on the funds will be released in a 2 to 10 business days. What we suggest is logging into your online banking and copying and pasting your address exactly as they have it as well as ensure all of the other billing information is matching up (3 numbers on the back etc).
If you try too many times with the wrong information, you will get locked after too many failed attempts (as a security precaution). If this happens, please call the box office at 612.333.6100.
– Are there refunds?
We have a NO REFUND POLICY – unless a show is postponed or cancelled. Please make sure you check your cart total number of tickets and cost before clicking “Finalize Transaction”.
– Is there coat check?
We offer coat check seasonally, please call in advance to make sure we will be offering it.
PRO-TIP** Take a picture of your coat check ticket stub just in case you end up losing it!
– I need ADA seating, what should I do?
Please call in advance so we can set up early and accommodate your needs!
– Can tickets be scanned from my phone or do I have to print it out?
Tickets can be scanned off your phone, just PLEASE make sure you have your brightness up when you get to the scanner so we can get everyone in as fast as efficiently possible.
– Can I bring my backpack or camelback in?
No. We have a “no backpacks” policy, please leave them in your car or at home.
– Can I buy tickets at the door?
Tickets are available at the door for cash only at all shows unless the show has sold out in advance. Call ahead to make sure!
– I lost my ticket email, can you re-send it?
We’re happy to resend your digital tickets. Please call us at 612-333-6100 far in advance of your event in order to ensure we can get your tickets to you before you show up and avoid issues at the door.
– Do you allow outside food or drink?
No outside beverages or food are allowed. Our venue offers water, soda, beer, wine and alcohol for purchase. Our bars accept both cash and credit card. We do not serve food so make sure to grab a bite to eat at a fantastic downtown establishment before the show!